Privacy Policy

1. Information we collect

We collect only the information needed to provide property advisory services and to operate our website and app responsibly.

Information you provide

• Contact details — name, phone number, email address, and postal area when you request a consultation, submit an enquiry, or contact us by phone or message.
• Advisory profile — your investment objectives, budget range, preferred locations, and property requirements that you choose to share so we can advise you.
• Communications — messages, documents, and notes you send us in the course of an engagement.

Information collected automatically

• Device & usage data — device model, operating system version, app version, language, and anonymised usage events used to keep the service stable and secure.
• Approximate location — only if you grant permission, used to surface relevant locality and market information. We do not require precise GPS location to use the app.
• Diagnostics — crash logs and performance data to identify and fix problems.

We do not knowingly collect sensitive categories of data, and we never sell your personal information.

2. How we use your information

• To respond to enquiries and arrange and deliver property advisory and consulting services.
• To prepare due-diligence, valuation, and market-analysis materials relevant to your request.
• To operate, maintain, secure, and improve our website and mobile application.
• To send service-related communications such as appointment confirmations and document requests.
• To comply with legal, regulatory, tax, and anti-fraud obligations.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human involvement.

3. Legal bases for processing

Where applicable data-protection law requires a legal basis, we rely on: your consent (which you may withdraw at any time); the performance of a contract or steps taken at your request; our legitimate interests in operating and securing our services; and compliance with legal obligations.

4. How we share information

We share personal information only as needed to deliver our services and operate lawfully:

• Service providers — vetted hosting, analytics, communications, and IT partners who process data on our behalf under confidentiality and data-protection terms.
• Professional parties — with your instruction, relevant counterparties such as developers, legal advisors, or surveyors for a specific transaction.
• Legal & safety — authorities or advisors where disclosure is required by law or to protect rights, property, or safety.
• Business transfers — in connection with a merger, acquisition, or reorganisation, subject to this Policy.

We do not sell personal information and we do not share it with advertising networks for cross-app tracking.

5. Device permissions

Our mobile application may request the following permissions. Each is optional where possible, and the app remains usable if you decline non-essential permissions:

• Location (approximate) — to show locality and market data relevant to you.
• Network access — to load content and synchronise your enquiries.
• Notifications — to send appointment and enquiry updates you have requested.
• Storage / photos — only when you choose to attach a document or image to an enquiry.

You can review and revoke permissions at any time in your device settings.

6. Data security

We apply administrative, technical, and physical safeguards appropriate to the sensitivity of the data, including encryption in transit, access controls, and the principle of least privilege. No method of transmission or storage is completely secure; while we work to protect your information, we cannot guarantee absolute security.

7. Data retention

We keep personal information only for as long as necessary for the purposes described in this Policy, to maintain our client relationship, and to meet legal, regulatory, and tax requirements. When data is no longer needed, we delete it or anonymise it. You may request deletion at any time as described below.

8. Your rights & choices

Subject to applicable law, you may:

• Access the personal information we hold about you and request a copy.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information (“right to be forgotten”).
• Object to or restrict certain processing, and withdraw consent at any time.
• Request portability of data you provided to us.

To exercise any of these rights — including account or data deletion — contact us using the details below. We will respond within the timeframe required by applicable law.

9. Children's privacy

Our services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. International data transfers

We are based in Pakistan. If your information is processed outside your country, we take steps to ensure it remains protected in line with this Policy and applicable law.

11. Third-party services

Our website and app may rely on third-party services such as hosting, web fonts, mapping, and analytics. These providers process data under their own privacy policies and only as needed to deliver their function. We do not permit them to use your data for their own independent advertising purposes.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, by a notice within the app or on our website. Continued use of our services after an update constitutes acceptance of the revised Policy.